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EduHub Dedicated HelpdeskEduHub Live Engine: Operational

EduHub Teacher & School Support

Get specialized guidance for live classroom sessions, learning objective management, student assessments, roster synchronization, and school-wide deployments.

EduHub Desk Email
Teacher Fast-Track: < 2h Response during School Hours
EduHub Support Topics

Troubleshooting & Teacher Toolkits

Select an area to explore troubleshooting workflows and best practices.

Classroom Operations

Live Sessions & PIN Codes

Managing session lifecycle (Welcome, Pre-Confidence, Working, Post-Confidence, Reflection), student 6-digit PIN entry, and group reshuffling with cluster affinity.

Curriculum Management

Learning Objectives & Curriculum

Importing goals via CSV/Paste, drag-and-drop sort orders, period transitions, and aligning objectives to student Learning Paths (Leerpaden).

Formative Assessment

Kennischeck Quizzes & Mastery

Authoring multiple-choice checks, configuring explanations, and viewing aggregate growth metrics (Red / Orange / Green confidence transitions).

Student Engagement

Quests, Badges & Student Journey

Setting up student quests, badge unlock criteria, celebratory completion screens, and persistence cues for active classroom sessions.

Administration

School Multi-Tenancy & Rosters

Class-level data isolation, teacher invitations, school year rollovers, and student account provisioning.

Privacy & AI Act

Strict No-AI & GDPR Compliance

100% deterministic rule-based algorithms, zero student biometric profiling, full EU AI Act compliance, and ISO 27001 EU data hosting.

EduHub Fast-Track Queue

Submit an EduHub Support Ticket

Tickets submitted here are prioritized directly into our EduHub school engineering queue.

Downloadable Guides & Resources

Downloadable Guides & Resources

Official onboarding guides, checklists, and templates for students and educators.

Student OnboardingPDF Document

Student Quick Start Guide (Startgids Leerlingen)

Step-by-step PDF guide for students: first-time login with student code, setting a 4-digit PIN, account security, and PIN recovery.

Teacher FAQ

EduHub Teacher FAQ

Quick answers to the most common classroom questions.

Dedicated EduHub Support Channels

Direct Line for Schools & Educators

Direct lines of communication for schools and teaching staff.

School Hours: Mon - Fri, 08:00 - 17:00 CET (School Hours)