How Can We Help You Today?
Access dedicated product helpdesks, open priority technical tickets, explore documentation, or contact our engineering teams directly.
Specialized Help by Product
Select a product to access dedicated documentation, troubleshooting resources, and specialized engineers.
EduHub Support
Formative assessment & learning platform
Assistance with school rollouts, teacher workflows, phase locking, and student assessment queues.
AI-Compli Support
School AI governance & EU AI Act compliance
Support for DPIA workflows, AI tool inventory registers, vendor assessments, and regulatory audits.
PCI Portal Support
PCI-DSS 4.0 automation & SAQ validation
Technical guidance on automated SAQ generation, QSA audit trails, and cloud evidence mapping.
Sylent Runner & Infrastructure
Private cloud, APIs & enterprise architecture
Support for self-hosted nodes, hybrid deployments, custom API webhooks, and BCDR setups.
Submit a Support Request
Our technical engineering team directly monitors and responds to all requests based on our SLA commitments.
Service Level Agreements (SLAs)
Guaranteed response times backed by direct access to security and systems practitioners.
Standard Tier
Business Days (9:00 - 17:00)
Included Coverage
- Full documentation & guide access
- Ticket tracking via email
- Security patch updates
- Knowledge base resources
Professional Tier
Extended Hours (8:00 - 20:00)
Enhanced SLA Features
- Prioritized ticket resolution
- Direct response from tier-2 engineers
- Configuration & onboarding assistance
- Quarterly system review
Enterprise Tier
24/7/365 Incident Response
Enterprise Privileges
- Dedicated Technical Account Manager
- Emergency critical outage hotline
- Custom architectural SLA covenants
- Direct QSA & compliance advisory
Self-Service & Documentation
Find immediate answers in our product guides, technical whitepapers, and framework blueprints.
Knowledge Base & Guides
Step-by-step documentation, onboarding walkthroughs, and compliance manuals.
Compliance Frameworks
Deep dives into EU AI Act risk tiers, PCI-DSS 4.0 mapping, and GDPR governance.
Architecture Consultation
Book dedicated sessions with senior security architects for custom setups.
Frequently Asked Questions
Everything you need to know about our support process, response guarantees, and incident management.
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Need to reach a specific department or regional office?